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Swiss reference letter code

„Verhalten gegenüber Vorgesetzten, Kollegen und externen Partnern war stets einwandfrei“

What this German phrase in your Swiss Arbeitszeugnis (employment reference letter) really says about you – and which grade it hides.

Literal translation vs. real meaning

Literal translation (what DeepL tells you)

“...behavior towards superiors, colleagues and external partners was always impeccable...”

What Swiss HR actually reads

This indicates good social conduct overall, but deliberately omits behavior towards subordinates in a leadership role (grade 4.5 on the Swiss 1-6 scale).

Hidden rating

Satisfactory (grade 4.5)

German rating: Befriedigend (Note 4.5)

4.5
Swiss grade (1–6, 6 = best)

What it means in detail

Under Swiss labor law (art. 330a CO), employers must adhere to the principle of goodwill. Omitting direct reports from the list of social interactions signals potential management or leadership issues. It corresponds to a satisfactory rating of grade 4.5.

How to fix it

To upgrade this evaluation to a top mark (6.0), the wording can be strengthened by inserting terms like "stets" or "jederzeit hervorragend".

Suggested wording (German, for your HR department)

Zur Aufwertung auf die Bestnote (6.0) kann die Formulierung verstärkt werden, z.B. durch Einfügen von „stets“ oder „jederzeit hervorragend“.

Hidden criticism detected (grade 4.5)

Under Art. 330a of the Swiss Code of Obligations (OR), a reference letter must be true but benevolent. Coded downgrades rarely come alone – the same letter often contains further codes or omissions.

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Relevant court decision

Telling silence & social conduct

Verwaltungsgericht ZH VB.2019.00365 vom 9. Mai 2020, E. 2.4

The Administrative Court of the Canton of Zurich describes the practice of “telling silence” (beredtes Schweigen): if a quality that would normally be mentioned is left out, the reader concludes that it is missing. Leaving out one group of people when describing conduct (e.g. superiors) is generally read as a hint at negative behaviour.

„Darunter gehört, wenn etwa bei der Verhaltensbeurteilung nur das Verhalten zu Mitarbeitern und Kunden erwähnt wird, nicht aber jenes zu Vorgesetzten.“

Unofficial translation: “This includes, for example, a conduct assessment that mentions behaviour towards co-workers and customers, but not towards superiors.”

Read the full decision (German)

Related phrases

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Upload your Arbeitszeugnis and get your overall Swiss grade, the number of issues found and a short legal assessment – explained in English.

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Read this entry in German: Bedeutung von „Verhalten gegenüber Vorgesetzten, Kollegen und externen Partnern war stets einwandfrei“