„[Auslassung]: Fehlende Beurteilung des Verhaltens gegenüber Hotelgästen (katastrophal für eine Réceptionniste)“
What this German phrase in your Swiss Arbeitszeugnis (employment reference letter) really says about you – and which grade it hides.
Literal translation vs. real meaning
Literal translation (what DeepL tells you)
“[Omission]: Missing assessment of behavior towards hotel guests (disastrous for a receptionist)”
What Swiss HR actually reads
Omitting an assessment of behavior towards hotel guests is read as eloquent silence ('beredtes Schweigen'), indicating poor guest relations (grade 3.5 on the Swiss 1-6 scale).
Hidden rating
Insufficient (grade 3.5)
German rating: Ungenügend (Note 3.5)
What it means in detail
For a guest-facing role like a receptionist, omitting guest conduct is a major red flag. Swiss HR readers automatically infer that the missing quality was unsatisfactory (Verwaltungsgericht ZH VB.2019.00365), violating the requirement for a complete full reference ('Vollzeugnis') under art. 330a CO and BGE 129 III 177.
How to fix it
The employee should request the addition of the missing passage in writing, as eloquent silence ('beredtes Schweigen') constitutes a hidden devaluation.
Suggested wording (German, for your HR department)
Der Arbeitnehmer sollte schriftlich die Ergänzung der fehlenden Zeugnispassage verlangen, da beredtes Schweigen eine versteckte Abwertung darstellt.
Hidden criticism detected (grade 3.5)
Under Art. 330a of the Swiss Code of Obligations (OR), a reference letter must be true but benevolent. Coded downgrades rarely come alone – the same letter often contains further codes or omissions.
Check your whole certificate freeTelling silence & social conduct
Verwaltungsgericht ZH VB.2019.00365 vom 9. Mai 2020, E. 2.4
The Administrative Court of the Canton of Zurich describes the practice of “telling silence” (beredtes Schweigen): if a quality that would normally be mentioned is left out, the reader concludes that it is missing. Leaving out one group of people when describing conduct (e.g. superiors) is generally read as a hint at negative behaviour.
Read the full decision (German)„Darunter gehört, wenn etwa bei der Verhaltensbeurteilung nur das Verhalten zu Mitarbeitern und Kunden erwähnt wird, nicht aber jenes zu Vorgesetzten.“
Unofficial translation: “This includes, for example, a conduct assessment that mentions behaviour towards co-workers and customers, but not towards superiors.”
Related phrases
- [Auslassung]: Fehlende Beurteilung des Verhaltens gegenüber den PatientenInsufficient (grade 3.5)3.5
- [Auslassung]: Fehlende Beurteilung des Verhaltens gegenüber KollegenInsufficient (grade 3.5)3.5
- [Auslassung]: Fehlende Beurteilung des Verhaltens gegenüber KundenInsufficient (grade 3.5)3.5
- [Auslassung]: Fehlende Beurteilung des Verhaltens gegenüber PatientenInsufficient (Grade 3.5)3.5
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Check your whole certificate freeRead this entry in German: Bedeutung von „[Auslassung]: Fehlende Beurteilung des Verhaltens gegenüber Hotelgästen (katastrophal für eine Réceptionniste)“