„[Auslassung]: Fehlende Beurteilung des tatsächlichen Erfolgs bei der Kundenakquise und den Umsatzzielen“
What this German phrase in your Swiss Arbeitszeugnis (employment reference letter) really says about you – and which grade it hides.
Literal translation vs. real meaning
Literal translation (what DeepL tells you)
“[Omission]: Missing evaluation of actual success in customer acquisition and revenue targets”
What Swiss HR actually reads
The omission of actual performance outcomes is read as eloquent silence ('beredtes Schweigen'), implying the employee failed to meet sales targets (grade 3.5 on the Swiss 1-6 scale).
Hidden rating
Insufficient (grade 3.5)
German rating: Ungenügend (Note 3.5)
What it means in detail
Under Swiss employment law (art. 330a CO), references are subject to the principle of goodwill. When a key responsibility like customer acquisition is omitted from the evaluation, HR professionals conclude the employee performed poorly in that area (Verwaltungsgericht ZH VB.2019.00365). A full reference ('Vollzeugnis') must address both performance and conduct (art. 330a CO; BGE 129 III 177).
How to fix it
The employee should request in writing that the missing passage be added, as eloquent silence acts as a hidden devaluation.
Suggested wording (German, for your HR department)
Der Arbeitnehmer sollte schriftlich die Ergänzung der fehlenden Zeugnispassage verlangen, da beredtes Schweigen eine versteckte Abwertung darstellt.
Hidden criticism detected (grade 3.5)
Under Art. 330a of the Swiss Code of Obligations (OR), a reference letter must be true but benevolent. Coded downgrades rarely come alone – the same letter often contains further codes or omissions.
Check your whole certificate freeTelling silence & social conduct
Verwaltungsgericht ZH VB.2019.00365 vom 9. Mai 2020, E. 2.4
The Administrative Court of the Canton of Zurich describes the practice of “telling silence” (beredtes Schweigen): if a quality that would normally be mentioned is left out, the reader concludes that it is missing. Leaving out one group of people when describing conduct (e.g. superiors) is generally read as a hint at negative behaviour.
Read the full decision (German)„Darunter gehört, wenn etwa bei der Verhaltensbeurteilung nur das Verhalten zu Mitarbeitern und Kunden erwähnt wird, nicht aber jenes zu Vorgesetzten.“
Unofficial translation: “This includes, for example, a conduct assessment that mentions behaviour towards co-workers and customers, but not towards superiors.”
Related phrases
- [Auslassung]: Fehlende Beurteilung der tatsächlichen Kundenzufriedenheit / des Erfolgs bei der ProblemlösungInsufficient (grade 3.5)3.5
- [Auslassung]: Fehlende Beurteilung der tatsächlichen ArbeitsqualitätInsufficient (grade 3.5)3.5
- [Auslassung]: Fehlende Beurteilung des tatsächlichen FührungserfolgsInsufficient (grade 3.5)3.5
- [Auslassung]: Fehlende Beurteilung der tatsächlichen Arbeitsleistung und der ZielerreichungInsufficient (grade 3.5)3.5
Decode your entire reference letter
Upload your Arbeitszeugnis and get your overall Swiss grade, the number of issues found and a short legal assessment – explained in English.
Check your whole certificate freeRead this entry in German: Bedeutung von „[Auslassung]: Fehlende Beurteilung des tatsächlichen Erfolgs bei der Kundenakquise und den Umsatzzielen“